Terms & Conditions

1. Introduction

89transfers is a commercial service provided by Ramon Asen Pons Miralles, located at 29 Eusebio Estada Street, 8º1, Palma, Mallorca, Balearic Islands, Spain (NIF 43208755N & REAT registered self-employed).

These Terms of Service ("Terms") govern your use of our airport transfer services in Mallorca. By using our services, you agree to these Terms. If you disagree, please do not use our services.

This document was last reviewed and updated on [11 July 2024]. Please ensure you're reading the most current version available on our website.

2. Service Description

89transfers provides overland transportation services through authorized vehicles in Mallorca. Our services include airport transfers and other passenger transportation needs around the island. We do not offer inter-island or international transfers.

3. Booking and Reservations

3.1. All services require a prior reservation, which can be made online, via our mobile app, or by phone.

3.2. The principal party making the reservation must be at least 18 years old and is considered to be acting on behalf of all passengers in the booking.

3.3. Upon successful booking, you will receive a confirmation.

3.4. The information provided during booking (name, ID, phone number) will be treated in accordance with our Privacy Policy.

3.5. If we cannot confirm your reservation due to unavailability or other reasons, we will notify you promptly and offer alternative options or a full refund of any prepaid amounts.

3.6. It is your responsibility to provide complete and correct addresses for pickup and destination points at the time of booking.

3.7. For low deposit bookings, the balance will be automatically deducted 7 days before the service date. If canceled 8 days or more before the service, the balance will not be charged, but the deposit is non-refundable.

4. Payment and Pricing

4.1. Payment is accepted through the options shown on our website, including "Pay Now" and "Pay Later" options.

4.2. We reserve the right to change our prices at any time, but changes will not affect existing confirmed bookings.

4.3. For certain services, including night services, we may require advance payment to confirm the booking.

4.4. In such cases, we will send a payment link or other secure payment instructions to the email address provided during booking.

4.5. The 'Pay Later' option allows you to reserve a transfer without immediate payment. However, you must pay the full amount at the time of service. Failure to pay may result in legal action and being barred from future bookings.

4.6. You declare that the credit or debit cards you use are in your name and have sufficient funds to cover the cost of the service.

5. Cancellation Policy and Payment

5.1. Free Cancellation Period: Cancellations made more than 24 hours before the scheduled pickup time are free of charge.

5.2. Late Cancellation Charges: Cancellations made within 24 hours of the scheduled pickup time will incur a 100% charge of the total booking price.

5.3. How to Cancel: Cancellations must be made by email to info@89transfers.com, clearly referencing the booking ID and name of the person who made the booking.

5.4. Refunds: For eligible cancellations, refunds will be processed to the original payment method within 5-10 business days.

5.5. Airport Pickups and Flight Delays:

  • We allow up to 1 hour of waiting time after the actual landing time for luggage collection.
  • If a flight is delayed, the waiting time will be extended accordingly, up to a maximum of 2 hours from the actual landing time. For example:a) If the flight lands on time, the waiting period is 1 hour from the actual landing time.b) If the flight is delayed by 40 minutes, the waiting period will be extended to 1 hour and 40 minutes from the actual landing time.c) If the flight is delayed by 1 hour or more, the maximum waiting period will be 2 hours from the actual landing time.
  • The extended waiting time due to flight delays cannot be combined with the standard waiting time.
  • Passengers are responsible for informing us of any flight delays as soon as possible to ensure proper adjustment of the pickup time.
  • For delays exceeding 2 hours from the scheduled landing time, additional charges may apply or a rebooking may be necessary, subject to driver availability.

5.6. Airline Flight Cancellations:

5.6.1 If the airline cancels your flight and 89transfers is notified more than 24 hours in advance by email, phone, or chat, the reservation can be cancelled or modified at no cost.

5.6.2 If the airline cancels your flight with less than 24 hours' notice, the reservation will not be eligible for a refund. Passengers may claim compensation from their airline, which varies between €250 and €600, depending on the flight distance. These amounts may be reduced by 50% if the airline offers alternative transport and meets certain requirements regarding the arrival time at the final destination.

5.7. Late Cancellations for "Pay Later" Bookings:

  • For bookings made with the "Pay Later" option, cancellations made within 24 hours of the scheduled pickup time will still incur the full charge for the service.
  • In such cases, the user is obligated to pay the full amount of the booking, despite not using the service.
  • Failure to pay for late cancellations of "Pay Later" bookings may result in the following actions:a) The outstanding amount will be due immediately and subject to our debt collection process.b) 89transfers reserves the right to report non-payment to relevant credit agencies.c) The incident may be reported to local authorities, including airport security and police.d) 89transfers maintains cooperative relationships with airport authorities to assist in identifying individuals who fail to honor their payment obligations.

5.8. Special Circumstances: For bookings made during major events, holidays, or peak seasons, special cancellation policies may apply and will be clearly communicated at the time of booking.

5.9. Cancellations by 89transfers:

5.9.1. We strive to maintain all bookings and minimize disruptions. We have strong relationships with major providers and partners collaborating in our services to ensure

5.9.2. In rare or unforeseen circumstances where we must cancel the service:

  • We will notify you as soon as possible via email and/or phone.
  • Any amount paid will be refunded in full within 5-10 business days.
  • We will make every effort to provide alternative arrangements where possible, including booking with a partner service at no additional cost to you.

5.10. Failure to Locate the Driver:

5.10.1. If you cannot find the driver at the designated meeting point or pickup location:

  • You must allow a 10-minute grace period from the scheduled pickup time.
  • After this 10-minute period, you must contact us immediately via phone, WhatsApp, or email using the contact information provided in your booking confirmation.

5.10.2. If we are unable to establish contact within 30 minutes of the scheduled pickup time and it is determined to be due to your fault:

  • No refund will be issued if you have already paid for the service.
  • If you haven't paid, you will still be required to pay the full service amount.

5.10.3. To verify our presence at the agreed time and place:

  • We will use GPS positioning and timestamps.
  • Our driver will document their arrival and waiting time with photos or video if necessary.
  • If we cannot establish contact through phone, WhatsApp, or email within 30 minutes of the scheduled pickup time, we will consider it an omission on your part to facilitate the meeting.
  • In such cases, we cannot be held responsible for the failure to provide the service.

5.10.4. In case of any disputes, we will thoroughly investigate the situation, considering all available evidence before making a final decision.

6. Meeting Points

6.1. Airport Pickups:

6.1.1. The default meeting point for airport pickups is between columns 3 & 4 at the arrival terminal, in front of Paul Express Coffee Shop.

6.1.2. If the driver has established communication with the customer and agreed on another location, that location will become the official meeting point.

6.1.3. The driver will carry a plate sign with the name of the booking and will always maintain a conduct that facilitates easy visibility.

6.2. Villa or Hotel Pickups:

6.2.1. The meeting point for villas or hotels will be at the main entrance or as close as possible if conditions do not allow for pickup directly at the entrance.

6.3. Other Locations:

6.3.1. For pickups at other locations or addresses, the meeting point will be the one provided in the booking or in the "message for driver or staff" details.

6.3.2. If the instructions are unclear or cannot be met, the cancellation policy specified in section 5.10 will apply.

6.4. Customer Responsibility:

6.4.1. Customers are responsible for being at the designated meeting point at the agreed time.

6.4.2. If a customer cannot locate the driver, they must follow the procedure outlined in section 5.10.

6.5. Driver Responsibility:

6.5.1. Drivers will make every effort to be visible and easily identifiable at the meeting point.

6.5.2. In case of any difficulties in locating the customer, drivers will attempt to make contact using the provided contact information.

6.6. Changes to Meeting Point:

6.6.1. Any changes to the meeting point must be communicated and confirmed in writing (via email, SMS, or WhatsApp) to avoid misunderstandings.

6.7. Waiting Time:

6.7.1. The waiting time policy as described in section 5.5 applies from the scheduled pickup time at the designated meeting point.

7. Luggage Policy

7.1. Standard Luggage Allowance:

  • Each passenger is allowed:a) One standard suitcase up to 23kgb) One carry-on bag (dimensions as per 2024 airline standards: typically 55 x 40 x 20 cm)c) One personal item (e.g., handbag, laptop bag, or small backpack) smaller than the carry-on bag

7.2. Excluded Items: Boxes, briefcases, tools, or any items not described in section 7.1 are not included in the standard allowance.

7.3. Overweight Luggage:

  • For suitcases weighing over 23kg, an additional fee will apply as per the current rate listed under "extra baggage or baggage +23kg" at the time of booking.
  • If a passenger has more than one 23kg suitcase, they must add this as an extra. Failure to do so may result in an additional charge before or after the journey.

7.4. Bicycles:

  • A maximum of 4 bicycles per service is allowed at the price listed under extras at the time of booking.
  • Bicycles must be properly protected, folded, and in special bicycle transport boxes.
  • Bicycles in retail boxes are excluded due to their excessive size.
  • Any unusually large box may be rejected, resulting in cancellation without refund. For "Pay Later" bookings, the full service amount will be charged.
  • An alternative with additional cost may be offered if possible and agreed upon by both parties.

7.5. Bulky Luggage:

  • For bulky items, contact info@89transfers.com before, during, or after booking to describe the object.
  • We will assess and offer an adapted rate. If an agreement cannot be reached or the transport is not viable, we will reject the service following our described policies.

7.6. Luggage Damage and Loss:

  • The passenger is responsible for any costs incurred if additional vehicles are needed to transport undeclared luggage.
  • By accepting these Terms and Conditions, you agree not to include in your luggage or personal belongings any items that contravene the laws of the country where the service is provided (e.g., firearms), items that may be harmful to third parties, or items of excessive size, weight, expiration, or fragility.
  • Unless traveling with a guide dog, animals are not permitted.
  • The transport of luggage and other personal belongings is at your own risk, and we will not be responsible for any damage or loss.

7.7. Additional Vehicles:

  • If additional vehicles are required due to excess luggage, the passenger will be responsible for the additional costs.

7.8. Right to Refuse:

  • 89transfers reserves the right to refuse the transport of any luggage that does not comply with these policies or that we deem unsafe or impractical to transport.

7.9. Declaring Extra Luggage:

  • To declare extra luggage, please use the 'Special Requests' field during the booking process or contact our customer service team at least 24 hours before your scheduled pickup.

8. Child Safety and Child Seat Policy

8.1. Legal Requirements:

  • In accordance with Spanish law, all children under 135 cm in height must use an appropriate child restraint system when traveling in our vehicles.

8.2. Child Seat Categories:

We offer the following categories of child seats free of charge:

a) Infant seat (Group 0+): For babies from 0 to 13 kg (approximately 0-15 months)

b) Toddler seat (Group 1): For children from 9 to 18 kg (approximately 9 months to 4 years)

c) Booster seat (Group 2/3): For children from 15 to 36 kg (approximately 4 to 12 years)

8.3. Capacity Considerations:

All children and infants, regardless of age, will be considered when determining the capacity of the vehicle to be used. Therefore, they must be included in the total number of passengers at the time of booking.

8.4. Booking Child Seats:

  • Child seats must be requested at the time of booking.
  • Child seats are offered free of charge.
  • Availability of child seats is subject to prior reservation and cannot be guaranteed for last-minute bookings.

8.5. Installation and Responsibility:

  • Drivers may assist with child seat installation, but the ultimate responsibility for proper installation and use lies with the parents or guardians.
  • Parents or guardians must confirm that the child seat is correctly installed before the journey begins.
  • Parents or guardians are responsible for ensuring the child is properly secured in the seat throughout the journey.

8.6. Own Child Seats:

  • Passengers are welcome to bring and use their own child seats.
  • Passengers are fully responsible for the installation and use of their own child seats.

8.7. Multiple Children:

  • If traveling with multiple children requiring child seats, please ensure this is clearly communicated during the booking process to ensure the correct vehicle size is allocated.

8.8. Age and Weight Information:

  • When booking a child seat, you must provide accurate age and weight information for each child to ensure the appropriate seat is provided.

8.9. Refusal of Service:

  • 89transfers reserves the right to refuse service if appropriate child seats are not available and the safety of child passengers cannot be ensured.

8.10. Liability:

  • The ultimate responsibility for the child's safety during the journey, including proper installation and use of child seats, lies with the accompanying adult.

8.11. Special Needs:

  • If your child has special needs requiring specific seating arrangements, please inform us at the time of booking, and we will do our best to accommodate these requirements.

8.12. Compliance:

  • Compliance with child safety regulations is not optional. We reserve the right to refuse service if appropriate child seats are not used, even if this results in cancellation fees for the customer.

9. Passenger Responsibilities and Behavior

9.1. Legal Capacity and Understanding:

By finalizing this contract, you implicitly declare that:

  • You are of legal age and in full possession of your mental faculties, capable of assuming the legal responsibilities derived from this agreement.
  • You are aware of the scope of services covered by this contract, the information regarding the company, and the content of these General Conditions.
  • You understand that you must notify us as soon as possible of any changes to the information you have provided.

9.2. Booking Responsibility:

  • It is your responsibility to provide complete and correct addresses for pickup and destination points at the time of booking.
  • You are responsible for printing and reviewing the accuracy of the transfer voucher. If the data on the voucher is incorrect, you must contact our Customer Service team immediately for rectification.
  • During the booking process, ensure that all mandatory fields, marked with an asterisk (), are filled in correctly.
  • We are not responsible for bookings that are impossible to carry out, and no refunds will be made for such bookings.

9.3. Travel Documentation:

  • You are solely responsible for providing the necessary documentation for border crossings.
  • We assume no responsibility and refuse to incur additional costs caused by failure to provide such documents or non-compliance with customs, police, tax, or administrative regulations of the countries you intend to enter.
  • The transfer voucher is not a valid document for obtaining an entry visa.

9.4. Legal Compliance and Fines:

  • If the company is required to pay a deposit or fine to authorities in other countries as a result of the client's failure to comply with laws, regulations, or other requirements, the client will assume full responsibility for reimbursing the company.
  • We reserve the right to withhold any amount paid to us until the client demonstrates that they have reimbursed the corresponding amount for such fines, charges, etc.

9.5. Vehicle Damage and Missing Items:

  • By accepting these conditions, you authorize us to charge your credit or debit card for damages to the vehicle (including, for example, deep cleaning) or for objects that have disappeared from the vehicle.
  • In cases of vehicle damage or missing items, we will provide photographic evidence and a detailed report before charging your card. You will have 48 hours to dispute any charges.

9.6. Right of Admission / User Conduct:

  • The company and the transport operator reserve the right to deny service to any passenger who, in the driver's judgment, is under the influence of alcohol or drugs, or whose behavior may be considered dangerous to the vehicle driver, third parties, or themselves.
  • Alcoholic beverages are not allowed in the transport operator's vehicles for consumption during the trip. This prohibition also applies to narcotics.
  • Smoking is prohibited inside the vehicle and in its immediate vicinity.
  • Eating is not allowed inside the vehicle.

9.7. Repeated Incidents:

  • We reserve the right to not accept further bookings from a client who has caused a significant incident or repeated incidents.

9.8. Payment Responsibility:

  • You declare that the credit or debit cards you use are in your name and have sufficient funds to cover the cost of the service.

10. Communication and Contact

10.1. By making a booking, you consent to be contacted via WhatsApp using the phone number verified during the booking process or any other phone number you provide during booking or in subsequent communications.

10.2. You agree to be contacted by phone in the name of 89transfers regarding matters related to your transfer.

10.3. By agreeing to these terms, you consent to receive service-related communications via email, SMS, WhatsApp, or phone calls. You can opt out of marketing communications at any time.

11. Data Protection and Privacy

11.1. We comply with the General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection.

11.2. All reservations are stored on European servers for record-keeping purposes only.

11.3. We do not sell your data to third parties.

11.4. You have the right to access, rectify, erase, and restrict processing of your personal data.

11.5. To exercise your data rights or for any privacy-related queries, please contact about Data Protection at info@89transfers.com.

12. Data Sharing and Collaborations

12.1. We may share your booking details with our partner collaborators to ensure service during peak seasons or to accommodate special requests.

12.2. Our partners are bound by the same privacy and data protection standards as 89transfers.

12.3. We only share your data when necessary for the fulfillment of your booking. All our partners are contractually obligated to maintain the confidentiality and security of your data.

13. Intellectual Property

13.1. All content on the 89transfers website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of 89transfers or its content suppliers and is protected by international copyright laws.

13.2. The compilation of all content on this site is the exclusive property of 89transfers and protected by international copyright laws.

13.3. All software used on this site is the property of 89transfers or its software suppliers and is protected by international copyright laws.

13.4. The 89transfers name, logo, and all related product and service names, design marks and slogans are trademarks or service marks of Ramon Asen Pons Miralles, located at 29 Eusebio Estada Street, 8º1, Palma, Mallorca, Balearic Islands, Spain.

13.5. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these trademarks in any way without our prior written consent.

13.6. The use of any such material on any other website or networked computer environment is prohibited.

13.7. If you breach these trademark restrictions, you may be subject to legal action for trademark infringement, unfair competition, and other claims.

13.8. Any third-party content used on our website is properly licensed and credited where required.

14. Liability and Insurance

14.1. Our liability is limited to the extent permitted by Spanish and EU law.

14.2. We maintain comprehensive commercial liability insurance that meets or exceeds all legal requirements for transportation services in Mallorca.

15. Modifications to Terms

15.1. We may update these Terms from time to time. We will notify you of any significant changes via email.

15.2. Significant changes will be notified via email at least 30 days before they take effect. Continued use of our services after this period constitutes acceptance of the new terms.

16. Governing Law and Jurisdiction

These Terms are governed by Spanish law. Any disputes will be subject to the exclusive jurisdiction of the courts in Palma, Mallorca.

17. Accessibility and Special Requirements

17.1. While 89transfers and our suppliers are not specialist disabled transportation companies, we will use reasonable endeavours to cater for any special requirements you may have.

17.2. If you or any member of your party has any medical condition or disability which may affect your ability to use our standard services, or if you require wheelchair-adaptable vehicles (where available), please inform us of your requirements during the booking process.

17.3. To ensure we can meet your needs, please provide details of your requirements by selecting the 'Special request for my booking' option during the booking process or by contacting our customer service team at info@89transfers.com.

17.4. Providing this information allows us to ensure that the correct vehicle is booked to meet your requirements where available and that our local ride providers are informed of any special conditions.

17.5. While we will make every effort to accommodate special requirements, we cannot guarantee the availability of specially adapted vehicles or services in all locations.

17.6. Our accessibility policies comply with all applicable Spanish and EU disability laws. We are committed to providing equal access to our services for all customers.

18. Dispute Resolution

18.1. In the event of any dispute or claim arising out of or in connection with our services, we encourage you to first contact our customer service team at info@89transfers.com to seek a resolution.

18.2. If you are not satisfied with the outcome, you have the right to submit a complaint through the European Commission's Online Dispute Resolution (ODR) platform. This platform is designed to help consumers and traders resolve disputes out-of-court.

18.3. You can access the ODR platform at: http://ec.europa.eu/consumers/odr/

18.4. Our email address for ODR purposes is: info@89transfers.com

19. Force Majeure

19.1. 89transfers shall not be liable for any failure or delay in performing our obligations under these Terms that is due to any cause beyond our reasonable control. Such causes include, but are not limited to:

a) Acts of God, flood, drought, earthquake, or other natural disasters

b) Epidemic or pandemic

c) Terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war

d) Nuclear, chemical or biological contamination

e) Any law or any action taken by a government or public authority

f) Collapse of buildings, fire, explosion or accident

g) Any labor or trade dispute, strikes, industrial action or lockouts

h) Interruption or failure of utility service, including electric power, gas or water

19.2. In such circumstances, we reserve the right to cancel, delay, or modify our services without liability.

19.3. We will make reasonable efforts to keep you informed about any such circumstances and their impact on our ability to provide our services.

20. Final Provisions

20.1. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

20.2. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.